If you received a scuffed iPhone 5 on launch day or shortly thereafter, I feel your pain. The same thing happened to me, but there is good news ahead. Apple has increased the quality control at Foxconn in efforts to produce scuff-free iPhones. The only downside is that it will slow down production.
According to Bloomberg:
The scrapes, which sparked complaints with the iPhone’s debut last month, are due to Apple’s decision to use a type of aluminum that helps make the smartphone thinner and lighter. Senior Apple managers told executives at Foxconn near the end of September to tighten production standards, said the person, who asked not to be named because the matter was private.
Stricter benchmarks have hampered production of the iPhone 5’s anodized aluminum housings, forcing Foxconn’s Hon Hai Precision Industry Co. to idle factories, the person said.
If you’ve received a scuffed or scratched iPhone, you should contact Apple immediately and
request demand a replacement. It’s completely unacceptable to sell a damaged product, no matter how small the scuffs are.